BlackBerry Technical Support

Visit the BlackBerry support section to find BlackBerry support resources online. Other support options and resources available to assist you in resolving technical issues related to your BlackBerry solution include:

• Your Service Provider
  Contact the organization who originally sold you the BlackBerry product as they can act as your first point of contact to field general queries and provide technical support for BlackBerry solution-related issues.

• Online Answers to Technical Questions
  The BlackBerry Technical Solution Center provides a searchable area to help you find the BlackBerry support information you need, including online product documentation and step-by-step troubleshooting information for common technical issues.

• BlackBerry Support Community Forums
  Get your questions answered, and participate in discussions on BlackBerry products and services. Visit the BlackBerry Community Support Forum to get started.

• BlackBerry Incident Based Support
  Use your credit card to purchase support on a case-by-case basis directly from RIM, the manufacturer and wireless experts for the BlackBerry solution. Learn more about BlackBerry Incident Based Support

• Annual Subscription Based Program
  BlackBerry® Technical Support Services is an annual support program offered by RIM to customers using BlackBerry® Enterprise Server. The program offers 24x7 technical support and free BlackBerry Enterprise Server software upgrades. Learn more about the five program levels of technical support available to you

Are you already a Partner or BlackBerry Technical Support Services subscriber?
Take advantage of the additional support options available to you and feel free to use our online form to submit technical issues directly to BlackBerry Technical Support at your convenience.

BlackBerry Web Site Support

Looking for Login Assistance?

• BlackBerry® Internet Service: please contact your service provider for assistance.
• BlackBerry Technical Support Services: login to the Enhanced Technical Knowledge Center or contact us.
• All other BlackBerry sites: please contact us to provide details regarding which area of the web site you are attempting to access.

BlackBerry Web Site Feedback

Report web site bugs or send feedback regarding the BlackBerry.com web site.

Corporate Head Office

Research In Motion
295 Phillip Street
Waterloo, Ontario
Canada N2L 3W8

tel: (519) 888-7465
fax: (519) 888-7884

For contact information for other RIM offices, please visit RIM.com.