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Proximity to voice and data access points is no longer a barrier to efficiency, the result can be improved operational !effectiveness and cost control. 2Annual Office-Based Worker Time Savings (in hours)9Weekly Office-Based Worker Hard Cost Savings (per Worker)HWeekly reduction in the number of Office-Based Worker faxes (per worker)6Total Weekly Hard Cost Savings Per Office-Based Worker,Annual Office-Based Worker Hard Cost Savings)Average Annual Office-Based Worker Salary-Total Annual Office-Based Worker Cost Savings-Onetime Office-Based Worker Equipment Savings3Total Onetime Office-Based Worker Equipment Savings8Weekly Non Office-Based Worker Time Savings (per Worker)@Total Weekly Time Savings Per Non Office-Based Worker (in hours)6Annual Non Office-Based Worker Time Savings (in hours)=Weekly Non Office-Based Worker Hard Cost Savings (per Worker)LWeekly reduction in the number of Non Office-Based Worker faxes (per worker)YWeekly reduction in the number of Non Office-Based Worker cell phone minutes (per worker):Total Weekly Hard Cost Savings Per Non Office-Based Worker0Annual Non Office-Based Worker Hard Cost Savings-Average Annual Non Office-Based Worker Salary1Total Annual Non Office-Based Worker Cost Savings1Onetime Non Office-Based Worker Equipment Savings7Total Onetime Non Office-Based Worker Equipment SavingsZTime savings due to seamless access to document repositories and network drives (in hours)eEfficiency gains through direct access to job specific applications and internal resources (in hours)]Efficiency gains through mobile service ticket and resource allocation initiations (in hours)These are workers who conduct a portion of their work at their desks, but who are mobile within the campus and travel very infrequently offsite. their work away from a desk and/or are without a desk altogether. Examples of this type of worker include, maintenance/facilities workers, Non-Office Based WorkersOffice-Based WorkersvWe have defined Campus-Based Mobile Workers as those who are mobile within the campus environment, but who travel veryinfrequently offsite. We have classified these workers into two groups: those who have and those who do not have a formal office/desk.These Campus-Based Mobile Workers have a need for voice and data connectivity throughout the workday in order to access job specificaway from work. OResearch In Motion Limited (RIM) provides this BlackBerry Application Return on Investment (ROI) Tool as a service to help customers in analyzing the potential cost savings, incremental revenue, and subsequent ROI associated with mobilizing applications for BlackBerry. The estimates provided by the BlackBerry Application ROI Tool are provided to help you determine the benefits of mobilizing applications for BlackBerry. THE BLACKBERRY APPLICATION ROI TOOL ONLY PROVIDES ESTIMATES. SUCH ESTIMATES ARE NOT A GUARANTEE OF SAVINGS. A NUMBER OF OTHER FACTORS MAY AFFECT YOUR ACTUAL SAVINGS AND COSTS, AND YOUR ACTUAL SAVINGS AND COSTS MAY DIFFER. Please carefully read all of the terms of this Disclaimer. By viewing and utilizing this BlackBerry Application ROI Tool, you acknowledge that you have read, agreed to, and understand this Disclaimer. NRIM PROVIDES THE BLACKBERRY APPLICATION ROI TOOL  AS IS AND WITH ALL FAULTS, AND HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT. IN NO EVENT SHALL RIM BE LIABLE FOR ANY DAMAGES, INCLUDING CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE BLACKBERRY APPLICATION ROI TOOL, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF DAMAGES SHALL BE EFFECTIVE EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.The BlackBerry Application ROI Tool is provided to you at no charge. RIM has included in this Disclaimer terms that disclaim all warranties and liability for the BlackBerry Application ROI Tool. To the full extent allowed by law, YOU HEREBY RELEASE RIM FROM ANY AND ALL LIABILITY ARISING FROM OR RELATED TO THE BLACKBERRY APPLICATION ROI TOOL OR ITS USE. No refund will be made because the BlackBerry Application ROI Tool was provided to you at no charge.All title and copyrights in and to the BlackBerry Application ROI Tool are owned by Research In Motion Limited. All trademarks are the property of Research In Motion Limited or their respective owners.tThis tool assumes 100% net new deployment of BlackBerry devices. Should BlackBerry already be deployed within your see lower savings since the efficiencies associated with mobilizing email and calendar functionality will already have been achieved. +ROI Calculator for BlackBerry Beyond Email 8ROI Calculator for BlackBerry Beyond Email - ROI SUMMARY;ROI Calculator for BlackBerry Beyond Email - SOLUTION COSTSBROI Calculator for BlackBerry Beyond Email - DETAILED ROI ANALYSIS=ROI Calculator for BlackBerry Beyond Email - NPV CALCULATIONS@ROI Calculator for BlackBerry Beyond Email - INFORMATION SOURCES6ROI Calculator for BlackBerry Beyond Email - REVISIONS\*Efficiency gains through improved information access and colleague collaboration (in hours)Title=Analyzing the Return on Investment of a BlackBerry Deployment Ipsos ReidZ1Productivity improvements associated with mobilizing email, calendar and phone (in hours)E2Incremental ability to close sales (per rep, expressed as a percent) June 2004 November 2004Aberdeen Group(Sales Effectiveness - Helping Sales SellHMobilizing the Enterprise in 2006: An IDC Mobile Advisory Council SurveyGeneral Information References July 2005IDC Date/The Field Service Optimization Benchmark ReportPefficiency gains and hard cost savings associated with IT worker productivity. Note: This ROI tool does not put a value against the cost/opportunity cost of network infrastructure downtime. It only captures the-Weekly Executive Time Savings (per Executive)2Weekly Executive Hard Cost Savings (per Executive)2Weekly Sales Rep Hard Cost Savings (per Sales Rep):Weekly Field Service Worker Hard Cost Savings (per Worker)5Weekly Field Service Worker Time Savings (per Worker)-Weekly IT Worker Time Savings (per IT worker)2Weekly IT Worker Hard Cost Savings (per IT worker)-Weekly Other Worker Time Savings (per Worker)2Weekly Other Worker Hard Cost Savings (per Worker)Cost of Application DevelopmentCost of Voice and Data ServiceTOTAL ONETIME EQUIPMENT SAVINGSqStep 2: Calculate specific annual savings by modifying the cost and savings assumptions by type of mobile worker.|organization, you may see lower equipment costs since new devices and servers may not need to be purchased, and you may also INTRODUCTIONLaptop Savings: Cost of Server Hardware:!Copyright 2005 Research in MotionLife of Project Base InformationCalculation of Total SavingsAnnual Administration CostTotal Laptop Savings: Time Savings:2Loss/Stolen rate (taken at 10% of handheld costs) Total Cost of Server Hardware TOTAL INITIAL COSTS< INITIAL COSTS ANNUAL COSTSInitial InvestmentCost of Hardware Cost of Outsourced Development Discount RateYear 1 SavingsAnnual Savings Annual CostsYear  ROI over life of projectNet Present ValueDiscounted Net Benefits sThis worksheet enables you to enter in a discount rate and calculate the ROI and Net Present Value of the project. ANNUAL (ONGOING) SAVINGS Cost per faxTax RateAfter Tax Net BenefitsAverage Cost per LaptopDevice Replacement Savings: Average Cost per DeviceTotal Device Savings:Enter in the Base InformationLife of Project (in years)ExampleYour SituationAverage Annual Executive SalaryCost per cell phone minute,Total Weekly Hard Cost Savings Per Executive(Annual Executive Time Savings (in hours)2Total Weekly Time Savings Per Executive (in hours)"Annual Executive Hard Cost SavingsVersionAuthorDateNotes Issue 1.0exclusive properties and trademarks of Research in Motion Limited. RIM, Research In Motion, 'Always On, Always Connected' and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. All other brands, product names, company names, trademarks and service marks are the properties of |their respective owners. The specifications and features contained in this document are subject to change without notice. Average developer cost per hourCost of training (per user)"One time activation fee (per user)%INITIAL COSTS (Hardware and Software)Device SavingsbSupport and Maintenance After Implementation (20% of handheld, service and server hardware costs) ONETIME EQUIPMENT SAVINGSLaptop SavingsTotal Cost of Development$Total Cost of Outsourced DevelopmentTotal Cost of Server HardwareSUMMARY OF TOTAL COSTS3Cost of Voice and Data Service Per User (per month)0Cost of Support, Administration, and Maintenance$Total Cost of Voice and Data Service$'RETURN ON INVESTMENT (ROI) CALCULATIONSYear 1 Return On InvestmentTOTAL ANNUAL COSTSHard Cost Savings:-Payback period of your investment (in months)=Total Weekly Time Savings Per Field Service Worker (in hours)3Annual Field Service Worker Time Savings (in hours)WWeekly reduction in the number of Field Service Worker faxes (per Field Service Worker)dWeekly reduction in the number of Field Service Worker cell phone minutes (per Field Service Worker)7Total Weekly Hard Cost Savings Per Field Service Worker-Annual Field Service Worker Hard Cost Savings*Average Annual Field Service Worker Salary.Total Annual Field Service Worker Cost SavingsSUMMARY OF SOLUTION COSTSSUMMARY OF SOLUTION SAVINGSTotal onetime equipment savingsTotal initial costs#Onetime Executive Equipment Savings)Total Onetime Executive Equipment Savings2Total Weekly Time Savings Per Sales Rep (in hours)(Annual Sales Rep Time Savings (in hours)AWeekly reduction in the number of Sales Rep faxes (per Sales Rep)NWeekly reduction in the number of Sales Rep cell phone minutes (per Sales Rep),Total Weekly Hard Cost Savings Per Sales Rep"Annual Sales Rep Hard Cost SavingsAverage Annual Sales Rep Salary#Total Annual Sales Rep Cost Savings#Onetime Sales Rep Equipment Savings)Total Onetime Sales Rep Equipment Savings2Total Weekly Time Savings Per IT Worker (in hours)(Annual IT Worker Time Savings (in hours)AWeekly reduction in the number of IT Worker faxes (per IT Worker)NWeekly reduction in the number of IT Worker cell phone minutes (per IT Worker),Total Weekly Hard Cost Savings Per IT Worker"Annual IT Worker Hard Cost SavingsAverage Annual IT Worker Salary#Total Annual IT Worker Cost Savings#Onetime IT Worker Equipment Savings)Total Onetime IT Worker Equipment Savings5Total Weekly Time Savings Per Other Worker (in hours)+Annual Other Worker Time Savings (in hours)/Total Weekly Hard Cost Savings Per Other Worker%Annual Other Worker Hard Cost Savings"Average Annual Other Worker Salary&Total Annual Other Worker Cost Savings&Onetime Other Worker Equipment Savings,Total Onetime Other Worker Equipment SavingsTOTAL INITIAL COSTS*6Sales Force workers receiving a BlackBerry application 8Field Service workers receiving a BlackBerry application -IT workers receiving a BlackBerry application0Other workers receiving a BlackBerry application<Number of hours to develop the application (per application)JTotal number of unique applications being deployed within the organizationATotal number of mobile workers receiving a BlackBerry applicationHAmount paid to consultants or for middleware solutions (per application)$Total cost of outsourced developmentTotal cost of development=Annual Sales Force Time Savings (see Sales Force for details)% 0:Annual Executive Time Savings (see Executives for details)# -PAnnual Field Service Worker Time Savings (see Field Service Workers for details). C3Annual IT Time Savings (see IT Workers for details) &BAnnual "Other Worker" Time Savings (see Other Workers for details)( 5?Annual Executive Hard Cost Savings (see Executives for details)( 2BAnnual Sales Force Hard Cost Savings (see Sales Force for details)* 5UAnnual Field Service Worker Hard Cost Savings (see Field Service Workers for details)3 H8Annual IT Hard Cost Savings (see IT Workers for details)! +GAnnual "Other Worker" Hard Cost Savings (see Other Workers for details)- :OEfficiency gains through mobile service ticket and quote initiations (in hours)_Efficiency gains through mobile distribution of dispatch schedules and notifications (in hours)-Weekly Sales Rep Time Savings (per Sales Rep)LReduction in time spent tracking sales order status and inventory (in hours)ANNUAL (ONGOING) COSTS TOTAL ANNUAL (ONGOING) SAVINGSTotal annual (ongoing) costsJump to Detailed ROI AnalysisPEfficiency gains due to improved document and colleague collaboration (in hours)\Reduction in time spent responding/approving employee project and budget requests (in hours)0Reduction in the number of faxes (per executive)=Reduction in the number of cell phone minutes (per executive)-TOTAL ANNUAL (ONGOING) EXECUTIVE COST SAVINGS`Reduction in time spent on paperwork and communication with head office per executive (in hours)XEfficiency gains through direct customer order entry and in-field CRM updates (in hours)]Reduction in time spent sharing leads and conducting prospect information research (in hours)Average value of a sale'Cost of CALs (assumes on $480/10 users)4Application CAL fee (assumes $110/10 users per year)TOTAL ANNUAL HARD COST SAVINGSTOTAL ANNUAL TIME SAVINGS:Annual Net Benefits (Savings - Cost + Incremental Revenue):INCREMENTAL REVENUE ASSOCIATED WITH THE MOBILE APPLICATION Total Annual Incremental Revenue Net BenefitsIncremental RevenueZEfficiency gains through improved collaboration with head office and colleagues (in hours) organization.to respond to priority events and make quick and informed business decisions. With Enhanced document management and workgroup productivity and streamline common tasks. From remote document access, editing and printing to seamless access to shared calendars, aTime savings due to seamless remote access to document repositories and network drives (in hours)_Reduction in time spent on paperwork and communication with head office per employee (in hours)AWeekly reduction in the number of Other Worker faxes (per worker)NWeekly reduction in the number of Other Worker cell phone minutes (per worker)#Total annual (ongoing) time savings(Total annual (ongoing) hard cost savings~Note: The above ROI calculations are based on the assumptions made throughout this tool. To create an ROI that is specific to}your organization, update the assumptions on the remaining worksheet tabs. You only need to update the cells in light green.3INCREMENTAL REVENUE ASSOCIATED WITH THE APPLICATIONAAverage labor cost per hour: (assumes 2000 hours worked per year)@< fTime savings due to ability to resolve issues directly from BlackBerry device per IT Worker (in hours)_Efficiency gains through remote monitoring of applications and servers per IT Worker (in hours)`Reduction in time spent on paperwork and communication with head office per IT Worker (in hours);Number of mobile workers receiving a BlackBerry application>Number of Executive workers receiving a BlackBerry application @Number of Sales Force workers receiving a BlackBerry application BNumber of Field Service Workers receiving a BlackBerry application >Number of IT Worker workers receiving a BlackBerry application  :Number of Other workers receiving a BlackBerry application & savings and a Summary ROI.pStep 3: View the Detailed ROI Analysis to see the specific payback and benefits your organization could achieve.urelated to cost and time savings. The cells in light orange are purely illustrative and need to be updated accordingto your unique organization. wNote: You only need to update the cells in light green and light orange. The cells in light green contain assumptionspA key benefit of mobilizing applications for your executives can be improved access the information they requireA key benefit of mobilizing BlackBerry applications for your sales force can be the ability for your reps to maximize the value of customer face time and reduce down-time in the field. Mobile applications for your sales force may improve responsiveness and productivity byenabling improved access to the latest customer and product information through tight integration with backend CRM and SFA systems.The result of this increased level of responsiveness may include incremental revenue and improved customer acquisition and retention. A key benefit of mobilizing BlackBerry applications for your IT Staff can be the ability for them to connect to the information, applications,~services and colleagues they depend on to keep your enterprise infrastructure and business critical applications running. Withthe ability to diagnose and resolve problems directly from their BlackBerry devices, your IT professionals may get critical enterpriseapplications back up and running quickly and easily. The result may be reduced system down-time and greater productivity for your entireA key benefit for mobilizing applications for all employees in your organization may be the ability for them to collaborate and communicatemore effectively. Through enhanced document management and workgroup collaboration solutions, your mobile workforce may increasezvoice mail and instant messaging these solutions can provide workers with mobile access to desktop content and resources. 7Office-based Workers receiving a BlackBerry application;Non-Office-Based workers receiving a BlackBerry applicationStep 1: Fill in the information regarding the number of mobile workers who will be receiving the application to calculate one-timeSAnnual Office-based Worker Hard Cost Savings (see Office-Based Workers for details)2 F[Annual Non Office-based Worker Hard Cost Savings (see Non Office-Based Workers for details)6 NVAnnual Non Office-based Worker Time Savings (see Non Office-Based Workers for details)1 IA key benefit of mobilizing applications on the BlackBerry 7270 for Office-based employees is the ability to extend complete voice and data functionality regardless of their location within your campus environment. By leveraging your investment in WLAN infrastructure, the BlackBerry 7270 becomes a mobile extension of their desk phone and enables instant access to the job specific applications and resources your employees were previously only able to access while at their desk. Whether it be HR, finance, IT, operations or marketing, 4Weekly Office-Based Worker Time Savings (per Worker)<Total Weekly Time Savings Per Office-Based Worker (in hours)NAnnual Office-based Worker Time Savings (see Office-Based Workers for details)- A October 2005BWorldwide Mobile Worker Population 2005-2009 Forecast and Analysis Application License Fee per yearPBX License Fee (if applicable)*Assumes no requirement for additional hardware to support the BlackBerry mobile application deployment, including but not limited to, Oapplication servers, voice and data processing servers, and WLAN access points. Issue 1.1(Inclusion of BlackBerry 7270 WLAN Deviceapplications and collaborate with co-works, customers, and suppliers, however, they do not require phone and data capabilities whileyour campus is now your mobile employees' office, thus simplifying collaboration, decision making, work processes and task delegation. 4**CAMPUS-BASED MOBILE WORKERS - eg. Corridor WarriormTime savings due to ability to initiate, delegate, & react to tasks while mobile within the campus (in hours)wTime savings due to ability to continue working or submit reports without returning to a central workstation (in hours)5continuity of operations and greater profitability. collaboration solutions, your mobile executives could increase productivity and streamline common tasks. This may result in efficientA key benefit of mobilizing BlackBerry applications for your Field Service Workers can be the ability for them to receive and react toimportant customer, inventory and dispatch information on the fly. By leveraging current field service software investments, yourorganization may streamline existing job dispatch processes and enhance mobile technicians and service reps access to the latest frontand back office information. The result may be improved field productivity, measurable cost reduction and higher customer satisfaction. The result can be improved ability to anticipate and react to customer expectations, colleague needs, and market opportunities. y* Examples of devices that can be replaced by BlackBerry include: cell phone, PDA, wireless VoIP phone, tablet PC, Symbolscanner, etc. VWeekly reduction in the number of Office-Based Worker cell phone minutes (per worker)*z** Examples of devices that can be replaced by BlackBerry include: cell phone, PDA, wireless VoIP phone, tablet PC, Symbol*Typically, 30% of all cell phone calls are made in-building. Consider this when calculating expected reductions in cell phone minutes.~A key benefit of mobilizing applications on the BlackBerry 7270 for Non Office-Based employees is the ability to leverage your}investment in WLAN infrastructure to extend complete voice and data functionality across your campus environment. Non Office-Cost per BlackBerry deviceCost of DevicesTotal Cost per Device*Total Cost of Devices for the Organization Consider that some of your employees who are not on the road or "mobile" in the traditional sense may still be highly mobile within you office/campus and can benefit from a WLAN solution. By leveraging your investment in WLAN infrastructure, you can extend complete voice, data, and application functionality to your employees regardless of where they are in your office environment. mExamples can include account managers, administrative assistants, operations managers, and IT administrators.1Total cost of Voice and Data Service (per year)****Note: voice and data service plan is not required for BlackBerry WLAN 7270. This has already been assumed in the calculations. CROI Calculator for BlackBerry Beyond Email - EXECUTIVE APPLICATIONSCROI Calculator for BlackBerry Beyond Email - IT WORKER APPLICATIONSFROI Calculator for BlackBerry Beyond Email - OTHER WORKER APPLICATIONSMROI Calculator for BlackBerry Beyond Email - OFFICE-BASED WORKER APPLICATIONSQROI Calculator for BlackBerry Beyond Email - NON-OFFICE-BASED WORKER APPLICATIONSPROI Calculator for BlackBerry Beyond Email - SALES FORCE AUTOMATION APPLICATIONSRROI Calculator for BlackBerry Beyond E< mail - FIELD SERVICE AUTOMATION APPLICATIONSThis spreadsheet tool provides a simple method for calculating a BlackBerry Enterprise SolutionTM Return On Investment (ROI) for_.andeveloping and integrating enterprise applications using the BlackBerry Enterprise Solution v4.1 or previous. 2006 Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images and symbols are the Insert RIM legal here.Executives receiving a BlackBerry application !/"These workers are typically mobile within a specific area, such as a warehouse, hospital, hotel or office building and conduct a majority ofXmanufacturing line supervisors, nurses, concierge, desktop support and security guards. SCost Savings Associated with Deploying BlackBerry Applications for your Executives102 0Number of Laptops replaced by BlackBerry DevicesFNumber of Other Devices replaced by BlackBerry Devices (per executive)TCost Savings Associated with Deploying BlackBerry Applications for your Sales Force102 FNumber of Other Devices replaced by BlackBerry Devices (per sales rep)^Cost Savings Associated with Deploying BlackBerry Applications for your Field Service Workers102 1Number of Laptops replaced by BlackBerry Devices QNumber of Other Devices replaced by BlackBerry Devices (per field service worker)QCost Savings Associated with Deploying BlackBerry Applications for your IT Staff102 FNumber of Other Devices replaced by BlackBerry Devices (per IT worker)XCost Savings Associated with Deploying BlackBerry Applications Across your Organization102 CNumber of Other Devices replaced by BlackBerry Devices (per worker)ENumber of Other Devices replaced by BlackBerry Devices (per worker)**] Cost Savings Associated with Deploying BlackBerry 7270"! Applications for Office-Based Workers67 BNumber of Office-Based Workers receiving a BlackBerry application5/6a Cost Savings Associated with Deploying BlackBerry 7270"! Applications for Non Office-Based Workers67 FNumber of Non Office-Based Workers receiving a BlackBerry application9/:DNumber of Other Devices replaced by BlackBerry Devices (per worker)*qTime savings due to improvements in work scheduling, prioritization, re-assignment and status tracking (in hours)<Number of mobile workers receiving a BlackBerry application//0!  Cost per BlackBerry 7270"! . One time BlackBerry Enterprise Server"! license%&5Total Cost of Support, Administration and MaintenanceLTotal Cost of BlackBerry Devices (Includes training, device, activation fee) ;Total Other Cost of Support, Administration and MaintenanceResearch In Motion First releasezj n/oqUt pIs:d!Kcrq Օ p Sbϟ&̣Sbɬ2$XJ} $ƿu,=/|/ cc  9]1  dMbP?_*+%6M\\prn01ykf\ljrp3mktng02$S oJXXLetterPRIV0''''` \KhC3TRJPHAAADMINISTRATOR BAPHAA"JXX??cU} "} I"} b"} $ "} "} $ "9 @ I@ @ @ @ @ @ @ @ @ @ @ @ @ @ @@ --,---------- ------------ ------------ -- .+---------- --/-------- --1---------- -- R-------- ---------- -- W-------- -- X -------- ---------- ---------- --  -------- --  -------- -- -------- ---------- ---------- -- -------- --  -------- -- I-------- -- J-------- -- K-------- -- L-------- -- P-------- --  -------- ---------- ------------- ------------ ------------- ------------- -- Y0B>X$$$:$$:$::$$:::$$::::::::$$$$$ @!@"@#8@$v@% @&X@'@()*+,-./012345678 -- 0  !-- !0! 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D l$8$~~$$8$~$~$~$~ $$ 88888$88888@ x@A B C D x@E F G H I J K L M N O P Q R S T U V W X Y Z [ \ ] ^ _  @ A AA B BB C CMC D E E4E F F[F G GG H H\H I J K L M N O P Q R S T U V W X Y Z [ \ ] ^ _ Dl$888$8888$$$$$$$$$$$$$$$$$$$$$$`  '    Z   * H/   (     # LA@BlackBerry_Logo_Preferred_Colork]&`Xf  C RA:yK Executives!D201J@2w]&`H f  C VA>yK Introduction!C351J2w]& ` f  6h̖ A@"`zJ] `h̖!f 4<5Campus-Based Mobile Workers** eg. "Corridor Warrior"< 34  H̖ XP?"`h ]4 @̖<"f L䎼dH E <These workers are typically mobile within a specific area, such as a warehouse, hospital, hotel, or office building and conduct a majority of their work away from a desk, at a shared work space, or without a desk altogether. Examples of this type of worker include, maintenance/facilities workers, manufacturing line supervisors, nurses, concierge, desktop support, and security guards.<+M  H0͖ XP?"`h`Y]4 @0͖"f MwBSDt <These are workers who conduct a portion of their work at their desks, but who are mobile within the campus and travel very infrequently offsite. 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DD D"D!,#------------------$- $D%$N}@ #D#2D%$N D#2D,$------------------4%-OP------------------&- &&QO@)O@,&------------------'- ''B@/ D&'B@ ( D&,'------------------(- (R1(St@ DD'2DD$1(S DD'2DD$,(------------------4)-ATT------------------4*-ATT------------------+- +U0+------------------,- ,XS0,OP-------------------- -c-:@*@,-------------------.- .r.Q@@+@@,.------------------/- /AZ!/Mp@6 D-D.!/Yp@  D-D.,/------------------40-AZ[------------------1- 1Xs01OP------------------2- 2f2:@*@,2------------------3- 3t3Qi@+i@,3------------------4- 4Au'4Z@ /D2D3D'4Z 4D2D3D,4------------------45-AZ[------------------6- 6R%6Sh@ D/D4w%6Sp@ 6D/D4w,6------------------47------------------- 8-A-,8------------------49-#------------------4:-A------------------ ;- ;.;------------------4<---------------------4=-----------------------4>-----------------------4?-----------------------D l^^^8^88LL^^8L^^88@88N888@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\4@-----------------------4A-----------------------4B-----------------------4C-----------------------4D-----------------------4E-----------------------4F-----------------------4G-----------------------4H-----------------------4I-----------------------4J-----------------------4K-----------------------4L-----------------------4M-----------------------4N-----------------------4O-----------------------4P-----------------------4Q-----------------------4R-----------------------4S-----------------------4T-----------------------4U-----------------------4V-----------------------4W-----------------------4X-----------------------4Y-----------------------4Z-----------------------4[-----------------------4\----------------------->08888888888888888888888888888 - -# -# -$' $( (  +/ +/ e 4  4 26 ` (    # LA@BlackBerry_Logo_Preferred_Colork]&`3f   C \ADyK 'Other Workers'!D2079 :;]& `\4f   C lATyK 'Field Service Workers'!D519:;]& `4f   s ~A@TyK 'Detailed ROI Analysis'!B24"`;<;] `45f>@<d ;;7;;yK Jump to Detailed ROI Analysis'Detailed ROI Analysis'!B24bb gg@  Y2f@MNU  dMbP?_*+%M\\prn01ykf\ljrp3mktng02$S oJXXLetterPRIV0''''` \KhC3TRJPHAAADMINISTRATOR BAPHAA"JXX??cU} "} S"} I"} "} $"} $ "Y@I@@@@@@@@ @ @ @ @ @@@@@@@@@@@@@@@@@@@4-,-------------------4--------------------4--------------------- .R0-------------------4-/00-------------------4-1------------------4-33------------------- 4g0------------------4-55------------------ - 0 55------------------ - 0 33------------------ - 0 33------------------ - 0 33------------------4 -33------------------- 4X0------------------ - 8x 8y,------------------- 9 :$@ Z: Z,------------------4-:;------------------- <K0=>------------------- 2??$?,------------------- ??$?,------------------- ??$?,------------------- @6?@$w@,------------------- A#B@$ %r#C333333@ # % ,------------------- D%E^@ #DD2%E hDD2,------------------4-AFG------------------- <L0HI------------------- :@&@,------------------- JoK?'?,------------------- :.@&.@,------------------- J{L@(@,------------------- A-M@0DDDD-M@ DDDD,------------------D l888L888L8LLLL8LZ8L^^^^8L^^^^ @!@"@#@$@%@&@'@(@)@*@+@,@-@.@/@0@1@2@3@4@5@6@7@8@9:;<=>? - D% NJ@ D2D% N D2D, ------------------4!-OP------------------"- ""Qj@)j@,"------------------#- ##9@+ D"#9@ $ D",#------------------$- $R1$SC@ DD#2DD 1$S DD#2DD ,$------------------4%-ATT------------------4&-ATT------------------'- 'U0'------------------(- (XS0(OP------------------)- )c):@*@,)------------------*- *r*Q@@+@@,*------------------+- +AZ!+M@@2 D)D*!+Y@@  D)D*,+------------------4,-AZ[-------------------- -Xs0-OP------------------.- .h.:@*@,.------------------/- /t/Qi@+i@,/------------------0- 0Au'0Z@@ +D.D/D'0Z 0D.D/D,0------------------41-AZ[------------------2- 2R%2S@@ D+D0w%2S@@ 2D+D0w,2------------------43------------------- 4-A-,4------------------45-#------------------46-A------------------ 7- 7.7------------------48-------------------49-----------------------4:-----------------------4;-----------------------4<-----------------------4=-----------------------4>-----------------------4?-----------------------D l8^88LL^^8L^^88@88N8888888@ABCDEFGHIJKLMNOPQRSTUVWX4@-----------------------4A-----------------------4B-----------------------4C-----------------------4D-----------------------4E-----------------------4F-----------------------4G-----------------------4H-----------------------4I-----------------------4J-----------------------4K-----------------------4L-----------------------4M-----------------------4N-----------------------4O-----------------------4P-----------------------4Q-----------------------4R-----------------------4S-----------------------4T-----------------------4U-----------------------4V-----------------------4W-----------------------4X-----------------------6l888888888888888888888888x -# - -'# -$ $ -+  10 10 e62 p (     # LA@BlackBerry_Logo_Preferred_Colork]&`8f  C jARyK 'Office-Based Workers'!D2274#5]& `8f  C VA>yK 'IT Workers'!D55435]& `9f  s ~A@TyK 'Detailed ROI Analysis'!B25"`378] `|9f>@<d 77777yK Jump to Detailed ROI Analysis'Detailed ROI Analysis'!B25bb gg@  Xklx4l  dMbP?_*+%M\\prn01ykf\ljrp3mktng02$S oLXXLetterPRIV0''''` \KhC3TRJPHAAADMINISTRATOR BAPHAA"LXX??cU} "} Q"} I"} "} $"} $ "X@I@@@@@@@@ @ @ @ @ @@@@@@@@@@@@@@@@@@@2-,------------------2-------------------2-------------------- .S.------------------2-/00------------------2-12-----------------2-2332------------------ 4j.222-----------------2-552----------------- - 6#. 552----------------- - 7$. 332----------------- - 7%. 332----------------- - 7&. 332----------------- - 23. 332------------------ 2=.332-----------------2-2332------------------ 4X.222----------------- - 8x 8y*2------------------ 9k:@ "Z: "Z*2-----------------2-:;2------------------ <'.=>2------------------ ??$?*2------------------ ??$?*2------------------ 5??$?*2------------------ @6?@$w@*2------------------ A(#B@& %r#C333333@ & % *2------------------ D%E@ DD2%E 4DD2*2-----------------2-AFG2------------------ <.HI2------------------ :@&@*2------------------ JoK?'?*2------------------ @:.@&.@*2-----------------DZ l666J666J6JJJJJJ6JX6J\\\\6J\\ @!@"@#@$@%@&@'@(@)@*@+@,@-@.@/@0@1@2@3@4@5@6@7@8@9@:@;<=>? - J{ L@(@* 2-----------------!- !A-!M@2DDD D-!M@ DDD D*!2-----------------"- "D%"N@ !D!2D%"N D!2D*"2-----------------2#-OP2-----------------$- $ $QO@)O@*$2-----------------%- %%B@ D$%B@  D$*%2-----------------&- &R 1&SH@ DD%2DD"1&S %DD%2DD"*&2-----------------2'-ATT2-----------------2(-ATT2-----------------)- )U .)VW2-----------------*- *XS.*OP2-----------------+- +c+:**+2-----------------,- ,r,Q@@+@@*,2------------------- -AZ!-M% D+D,!-Y - D+D,*-2-----------------2.-AZ[2-----------------/- /Xs./OP2-----------------0- 0i0:@*@*02-----------------1- 1t1Qr@+r@*12-----------------2- 2Au'2Z @ -D0D1D'2Z 2D0D1D*22-----------------23-AZ[2-----------------4- 4R %4S @ 4D-D2w%4S D-D2w*42-----------------25-2----------------- 6-A-*6-----------------27-#-----------------28-A----------------- 9- 9,9-----------------2:------------------;- ;-B.;--------------------2<----------------------=- =-A.=-------------------->- >-?.>--------------------2?----------------------D l\6\66JJ\\6J\\66>66L6J6JJ@ABCDEFGHIJKLMNOPQRSTUVW2@----------------------2A----------------------2B----------------------2C----------------------2D----------------------2E----------------------2F----------------------2G----------------------2H----------------------2I----------------------2J----------------------2K----------------------2L----------------------2M----------------------2N----------------------2O----------------------2P----------------------2Q----------------------2R----------------------2S----------------------2T----------------------2U----------------------2V----------------------2W----------------------466666666666666666666666l! -! -& -& - - ,- 22  22 4 e6<(  < < # LA@BlackBerry_Logo_Preferred_Colork]&`Lf AIa' <Typically, 30% of all cell phone calls are made in-building. Consider this when calculating expected reductions in cell phone minutes. <-zd2 < s ~A@TyK 'Detailed ROI Analysis'!B26"`)8:]`?f Michael Hicks0 Michael Hicks>@<d 99799yK Jump to Detailed ROI Analysis'Detailed ROI Analysis'!B26bbgg@  `p  dMbP?_*+%M\\prn01ykf\ljrp3mktng02$S oJXXLetterPRIV0''''` \KhC3TRJPHAAADMINISTRATOR BAPHAA"JXX??cU} "} R"} I"} "} $"} $ "`@I@@@@@@@@ @ @ @ @ @@@@@@@@@@@@@@@@@@6-,--------------------6---------------------6---------------------- .T2--------------------6-/00--------------------6-12-------------------6-2332-------------------- 4l2222-------------------6-552------------------- - 6C2 552------------------- - 7D2 332------------------- - 72 332------------------- - 72 332------------------- - 72 332-------------------- 72332-------------------6-2332-------------------- 4X2222------------------- - 8x 8y.2-------------------- 9m:@ "Z: !Z.2-------------------6-:;2-------------------- < 2=>2-------------------- ??$?.2------------------- 6??.- o??$?.2-------------------- @6?@$w@.2-------------------- A#B@& %r#C333333@ % % .2-------------------- D%E@ DD2%E %DD2.2-------------------6-AFG2-------------------- <2HI2-------------------- :@&@.2-------------------- JoK?'?.2-------------------- :.@&.@.2-------------------D l:::N:::N:NNNNNN:N\:N````:N`` @!@"@#@$@%@&@'@(@)@*@+@,@-@.@/@0@1@2@3@4@5@6@7@8@9@:@;<=>? - J{ L@(@. 2-------------------!- !A-!M@2DDD D-!M@ "DDD D.!2-------------------"- "D%"N@ !D!2D%"N D!2D."2-------------------6#-OP2-------------------$- $$Qj@)j@.$2-------------------%- %%9@- D$%9@ & D$.%2-------------------&- &R1&S@Y@ DD%2DD"1&S DD%2DD".&2-------------------6'-ATT2-------------------6(-ATT2-------------------)- )U2)VW2-------------------*- *XS2*OP2-------------------+- +c+:@*@.+2-------------------,- ,r,Q@@+@@.,2--------------------- -AZ!-M@@4 D+D,!-Y@@  D+D,.-2-------------------6.-AZ[2-------------------/- /Xs2/OP2-------------------0- 0n0:@*@.02-------------------1- 1t1Q@@+@@.12-------------------2- 2Au'2Zp@ -D0D1D'2Z 2D0D1D.22-------------------63-AZ[2-------------------4- 4R%4S@ 4D-D2w%4S@@ D-D2w.42-------------------65-2------------------- 6-A-.6-------------------67-#-------------------68-A------------------- 9- 909-------------------6:--------------------;- ;->2;----------------------<- <-?2<----------------------6=------------------------6>------------------------6?------------------------D l`:`::NN``:N``::B::P:NN::@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_6@------------------------6A------------------------6B------------------------6C------------------------6D------------------------6E------------------------6F------------------------6G------------------------6H------------------------6I------------------------6J------------------------6K------------------------6L------------------------6M------------------------6N------------------------6O------------------------6P------------------------6Q------------------------6R------------------------6S------------------------6T------------------------6U------------------------6V------------------------6W------------------------6X------------------------6Y------------------------6Z------------------------6[------------------------6\------------------------6]------------------------6^------------------------6_------------------------D l:::::::::::::::::::::::::::::::`! -!! -& -& - - -02 02  4 @x(  @ @ # LA@BlackBerry_Logo_Preferred_Colork]&`Cf @ C ^AFyK 'Solution Costs'!D1376#7]&`Cf @ C jARyK 'Office-Based Workers'!D536{7]&`Df @ H XP?"`.`2Y]4@Df AzxGBfr,n <Examples of devices that can be replaced by BlackBerry include: cell phone, PDA, wireless VoIP phone, tablet PC, Symbol scanner, etc. <-p @ s ~A@TyK 'Detailed ROI Analysis'!B27"`=9:-]`Df0 Michael Hicks>@<d 99799yK Jump to Detailed ROI Analysis'Detailed ROI Analysis'!B27bbgg@  Iz  dMbP?_*+%M\\prn01ykf\ljrp3mktng02$S oJXXLetterPRIV0''''` \KhC3TRJPHAAADMINISTRATOR BAPHAA"JXX??cU} "} T"} $ "} "} "} $ "I @I@@@@@@@@ @ @ @ @ @@@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @- ,U !-!-!- .- !-/00!- hW ii] -A 8x 8y#- jp:@R@ )Z; Z#-z! - k ly# -OP# - mF HI# - E Qu@^u@ # - q Q@@_@@ #- Qy@^y@#- QA@^A@#- AG+M@D DD+M@D DD#- AHfM@ PDZ Z Z ZZZ ZZZfM )PDZ Z Z ZZZ ZZZ#-OP#- mM nn#- :@@*@@#- I@`I@#- A)MA DDZ)M DDZ#-AZ[#- mc ox#- j@aj@#- A#MA " DZ#M  DZ#-OP#- mT HI#- bQ@ '~ b@#- $Q`@  D~ b`@#- rQ@w@#cD l(((4d((8888(88|(8p(MX @! @" @# @$ @% @& @' @( @) @* @+ @, @- @. @/ @0@1@2@3@4@5@6@7@8@9@:@;@<@=@>@?@ - A]# M@ , % # [@, %  #!-AZ[#"- "R-"S@!A #D DDD-"S@ "D DDD"##-OP#$-OP#%- %k %lv#&-OP#'- '<N 'HI#(- ((QQ@dQ@(#)- )AN%)M@ D(D H)M 2D( Z Z Z ZZ)#*-AMM#+- +< +HI#,- ,2,Q43333 @ /DD D)?2,Q@ /DD D)? ,#e,c-- -Y-Q@d@ -#].- .,.QL@dL@.#/- /$/Q@ 1n D$/Q 1n D/#0- 0-0QY@QY@0#1- 1\ 1Q@ 2  D 1Q 2  D1#2- 2As#2MD@ 4 %,1r#2M-AA#?-#DI lp((8(<8r8jpl(((@@A@B@C@D@E@F@H@@-AA#A-qqfB-AAu%C-qtfD-AsE-r--F----Hg0T1 H1 2 2 (" Z) 24 v^(    # LA@BlackBerry_Logo_Preferred_Colork]&`Hf  C jARyK 'Detailed ROI Analysis'!D87617]&`|If  C rAZyK 'Non-Office-Based Workers'!D526-7]&`If  HD XP?"`(h,]4@DTJf DpFf <Note: voice and data service plan is not required for BlackBerry WLAN 7270. This has already been assumed in the calculations. <-l  H XP?"`hY]4@Jf KI`7 n<oNote: To avoid double counting, Total Cost per Device does not include the cost of the BlackBerry WLAN 7270. <-n Michael Hickso) Michael Hickso>@<d  7gg@   jg!0m;>  dMbP?_*+%(?)?M\\prn01ykf\ljrp3mktng02$S oBXXLetterPRIV0''''` \KhC3TRJPHAAADMINISTRATOR BAPHAA"BXX??cU} "} R"} $"} "} "} $ "j@I@@@@@@@@ @ @ i@ @ @@@@@i@@J@J@J@J@J@J@J@@@@J@J@- ,U,----------------0-----------------0------------------ ..,----------------0-/00----------------0--333---------------- -A 8x 8y(----------------- j{@R@ x&Z{ Z(----------------0-j{{----------------0 -j{{---------------- - k, l|----------------0 -O}---------------- - M Q|@ 7Z,Z1Z+Z/Z+Z -Z -M Q|@ 7Z,Z1Z+Z/Z+Z -Z -( ---------------- - M Q@ 7Z1Z6Z0Z4Z0Z 2Z 2M Q 7Z1Z6Z0Z4Z0Z 2Z 2( ----------------- RO#SX@  % r#S|@ D % r(----------------0-AMM----------------0-O}----------------- kn,l|----------------0-O}----------------- ~[,----------------- %QPA ZZ$Q Z%(----------------- %Q` A ZZ#Q Z$(----------------- %Q@ ZZ#Q Z$(----------------- %QW@ ZZ'Q Z((----------------- C@ Z$ Z$(----------------- )H@ Z & Z &(----------------- "@Y@ Z & Z &(----------------- R#SB-A # %#S  %(----------------0-O}----------------- ~,----------------- %Q7A Z Z%Q Z Z(----------------- %Q@ Z Z%Q Z Z(----------------D.lH44H44V44H444H4H4H J@!J@"J@#J@$J@%@&@'@(@)@*@+@,@-@.@/i@0J@1J@2J@3J@4@5@6@7@8@9i@:J@;J@<@=@>@?@ - % Q@ !Z Z% Q !Z Z( ----------------!- !%!Q̥@ "Z$Z%!Q "Z$Z(!----------------"- "%"Q@ %Z Z%"Q %Z Z("----------------#- # %#Q)@ $Z "Z %#Q $Z "Z (#----------------$- $!%$Q)@ Z "Z %$Q Z "Z ($----------------%- %R#%S A ) %$X#%S # %$Xɾ(%----------------0&-O}----------------'- 'k!'2A : DD%!' : DD%('----------------0(-----------------)- ))@wA 'Z*) )Z*()----------------0*-}----------------0+-}5----------------,- ,,,O}----------------0--O}----------------.- .k_,.l|----------------0/-O}----------------0- 0t0Q@ 3Z0Q 1Z(0----------------1- 11QA 2Z1Q 2Z(1----------------2- 22QA 0Z2Q 3Z(2----------------3- 33Q@ 5Z 3Q@ 5Z (3----------------04-AZ}----------------5- 5R^#5S@!A B %04r#5S@ 1 %04r(5----------------06-AMM----------------07-O}----------------8- 8k`,8l|----------------09-O}----------------:- ::Q@ ;Z):Q ;Z)(:----------------;- ;u;QD@ =Z2;Q-}-----------------0?-4}----------------Dl4444H4H4444H444@J@A@B@C@D@E@F@G@H@I@J@K@L@M@N@O@P@Q@R@S@T@U@V@W@X@Y@Z@[@\@]@^@_@@- @,@----------------0A-}----------------B- BRa*B ݒz#A FD5D=Z *B  FD5D=Z (B----------------0C-R ----------------D- DR'D 333a6A 0D'D=D)'D yK 'IT Workers'!D24"`!:R!]`\f $ s hA@>yK 'IT Workers'!D24"`:]`f $ s ~A@TyK 'Field Service Workers'!D24"` /| ]`f $ s ~A@TyK 'Field Service Workers'!D24"`:L]`f $ s jA@@yK 'Sales Force'!D24"`: ]`f $ s jA@@yK 'Sales Force'!D24"`#{ ]`@f>@<d7yK QAnnual Field Service Worker Time Savings (see Field Service Workers for details)'Field Service Workers'!D24yK CAnnual "Other Worker" Time Savings (see Other Workers for details)'Other Workers'!D24yK @Annual Executive Hard Cost Savings (see Executives for details)Executives!D32yK CAnnual Sales Force Hard Cost Savings (see Sales Force for details)'Sales Force'!D32  yK VAnnual Field Service Worker Hard Cost Savings (see Field Service Workers for details)'Field Service Workers'!D32!!yK 9Annual IT Hard Cost Savings (see IT Workers for details)'IT Workers'!D36""yK HAnnual "Other Worker" Hard Cost Savings (see Other Workers for details)'Other Workers'!D32yK ;Annual Executive Time Savings (see Executives for details)Executives!D24yK 4Annual IT Time Savings (see IT Workers for details)'IT Workers'!D25yK OAnnual Office-based Worker Time Savings (see Office-Based Workers for details)'Office-Based Workers'!D26yK WAnnual Non Office-based Worker Time Savings (see Non Office-Based Workers for details)'Non-Office-Based Workers'!D25##yK TAnnual Office-based Worker Hard Cost Savings (see Office-Based Workers for details)'Office-Based Workers'!D34$$yK \Annual Non Office-based Worker Hard Cost Savings (see Non Office-Based Workers for details)'Non-Office-Based Workers'!D33yK >Annual Sales Force Time Savings (see Sales Force for details)'Sales Force'!D24gg@  8)m݆  dMbP?_*+%M\\prn01ykf\ljrp3mktng02$S oSXXLetterPRIV0''''` \KhC3TRJPHAAADMINISTRATOR BAPHAA"SXX??cU} "} } I "}  "}  $ "} m"} $ "8I@@     %%#4-.---------------------4-.---------------------4-.---------------------- ./0---------------------4------------4-.---------------------4-.---------------------- m0---------------------4----------------------4 ---------------------- - 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Y0 !- !0!"- "0"#- #0#4$-----------------------%- % $0%------------------&- & %0&------------------'- ' &0'------------------(- ( '0(------------------)- )(0)------------------4*-----------------------4+-----------------------4,-----------------------4------------------------4.-----------------------4/-----------------------40-----------------------41-----------------------42-----------------------43-----------------------44-----------------------45-----------------------46-----------------------47-----------------------48-----------------------49-----------------------4:-----------------------4;-----------------------4<-----------------------4=-----------------------4>-----------------------4?-----------------------D4 lLLLL8LLLLL888888888888888888888@A4@-----------------------4A-----------------------8b(J(  ( ( # LA@BlackBerry_Logo_Preferred_Colork]&`0Qf ( C JA2yK  Sources!B7]&`Qf>@<d2)) %%&&''((7gg@ Oh+'0HP\t RIMMichael HicksMicrosoft Excel@NR8>@Ty@{Root Entry F`7LjWorkbook3SummaryInformation(DocumentSummaryInformation8   ՜.+,D՜.+, PXt | PResearch In Motion  Introduction ROI Summary Executives Sales ForceField Service Workers IT WorkersOther WorkersOffice-Based WorkersNon-Office-Based WorkersSolution CostsDetailed ROI AnalysisNPVSources Revisions#'Detailed ROI Analysis'!Print_AreaExecutives!Print_Area#'Field Service Workers'!Print_AreaIntroduction!Print_Area'IT Workers'!Print_Area&'Non-Office-Based Workers'!Print_AreaNPV!Print_Area"'Office-Based Workers'!Print_Area'Other Workers'!Print_AreaRevisions!Print_Area'ROI Summary'!Print_Area'Sales Force'!Print_Area'Solution Costs'!Print_AreaSources!Print_Area  Worksheets Named RangesL 8@ _PID_HLINKSA@ 'ROI Summary'!E10j> Executives!D20J Introduction!C35L'Sales Force'!D20@'ROI Summary'!E48eb'Detailed ROI Analysis'!B21eb'Detailed ROI Analysis'!B21gj'Field Service Workers'!D20m<Executives!D52eb'Detailed ROI Analysis'!B22eb'Detailed ROI Analysis'!B22SM'IT Workers'!D21L  'Sales Force'!D57eb 'Detailed ROI Analysis'!B23eb'Detailed ROI Analysis'!B23#u 'Other Workers'!D20gm 'Field Service Workers'!D51eb 'Detailed ROI Analysis'!B24eb'Detailed ROI Analysis'!B248d 'Office-Based Workers'!D22TI 'IT Workers'!D55eb 'Detailed ROI Analysis'!B25eb'Detailed ROI Analysis'!B25zg<'Non-Office-Based Workers'!D21#r<'Other Workers'!D51eb<'Detailed ROI Analysis'!B26eb'Detailed ROI Analysis'!B26IO@'Solution Costs'!D13?e@'Office-Based Workers'!D53eb@'Detailed ROI Analysis'!B27eb'Detailed ROI Analysis'!B27ch'Detailed ROI Analysis'!D8}d'Non-Office-Based Workers'!D52{` $NPV!C12MN $'Solution Costs'!D52j: $Executives!D24j: $Executives!D24zb $'Non-Office-Based Workers'!D24zb$'Non-Office-Based Workers'!D248b$'Office-Based Workers'!D248b$'Office-Based Workers'!D24#u$'Other Workers'!D24#u$'Other Workers'!D24SH$'IT Workers'!D24SH$'IT Workers'!D24gj$'Field Service Workers'!D24gj$'Field Service Workers'!D24L$'Sales Force'!D24L$'Sales Force'!D24L 'Sales Force'!D24{e 'Non-Office-Based Workers'!D339b 'Office-Based Workers'!D34zc 'Non-Office-Based Workers'!D258` 'Office-Based Workers'!D26SI 'IT Workers'!D25j: Executives!D24#t  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~ 'Other Workers'!D32RJ 'IT Workers'!D36gk 'Field Service Workers'!D32L 'Sales Force'!D32k< Executives!D32#u 'Other Workers'!D24gj 'Field Service Workers'!D24tn, Sources!B7cg,'Detailed ROI Analysis'!D73{b8NPV!C37 8 Revisions!B7tn( Sources!B7 F\Workbook3SummaryInformation(DocumentSummaryInformation8