Overview

Maximize your organization’s investment in the BlackBerry® Enterprise Solution or become more proficient at using your BlackBerry® smartphone with BlackBerry® Training courses.

BlackBerry Training allows BlackBerry® Enterprise Server system administrators and BlackBerry smartphone users to learn how to better use and manage the advanced features and capabilities of BlackBerry smartphones and software—this can mean improved efficiency and increased productivity for your organization.

BlackBerry Training courses are developed by BlackBerry experts from Research In Motion (RIM)—enthusiastic trainers who are skilled at helping participants understand, absorb and retain knowledge.

The course content is continually updated to reflect the latest developments in BlackBerry technology and uses a combination of interactive online sessions, interactive instruction, hands-on lab work and quizzes to make sure that each session delivers lasting impact.

BlackBerry Training is available as:

• Convenient online training courses
• Open sessions in major cities
• On-site sessions that can be tailored to your organization’s specific training needs

Read about the benefits of BlackBerry Training

Training for Administrators

BlackBerry® Enterprise Server Administrator Training enables BlackBerry® Enterprise Server administrators to better manage the advanced features and capabilities of their BlackBerry solution by:

• Becoming better acquainted with the BlackBerry® Enterprise Solution management interface
• Improving problem solving skills
• Discovering how to streamline tasks associated with day-to-day operation of the solution

Participants will also learn how to dynamically trace message data flow and BlackBerry® Mobile Data System (BlackBerry MDS) data flow through the solution. Through hands-on exercises, participants will learn to assess BlackBerry Enterprise Server software component performance by configuring and generating log files at key points along the data flows.

BlackBerry Enterprise Server Administrator Training is available through convenient, open sessions held in major cities and through on-site sessions held at your facility. On-site courses can be tailored to meet your specific training needs.

To ensure the content is relevant to your organization’s email environment, BlackBerry Enterprise Server Administrator Training is available for IBM® Lotus® Domino®, Microsoft® Exchange and Novell® GroupWise® platforms.

Find out more about training for administrators:

• Review dates and locations and register for a training session
• Contact us to learn more about scheduling an on-site BlackBerry Enterprise Server Administrator Training session at your business location

Virtual BlackBerry® Training sessions bring a BlackBerry Training expert right to your location, in the form of a pre-recorded Webex session delivered over the Internet.

Note: These sessions require a minimum of 10 participants for enrollment.

A Virtual BlackBerry Training session is an instructor-led presentation that uses proven demonstration and application walk-through techniques to ensure material is easily understood and retained.

Virtual BlackBerry Training offers two key advantages:

• You can participate in BlackBerry Training whenever it suits you best
• You benefit from the insight and knowledge that only certified, experienced BlackBerry instructors can deliver

Virtual BlackBerry Training is a cost-effective way to ensure your organization is getting the most out of its investment in the BlackBerry solution.

Learn more about Virtual BlackBerry Training:

• Contact us to learn more about scheduling a Virtual BlackBerry Training session

Training for Users

BlackBerry® smartphone and software training courses help users take full advantage of their BlackBerry smartphones and desktop software. Because users who understand the full capabilities of their BlackBerry smartphones and software can be more effective, efficient and productive.

New users can get started immediately with introductory courses that focus on their smartphones and on BlackBerry® Desktop Software. Users who are already familiar with the basics of their smartphones can learn to do more and get up-to-speed quickly on advanced features, short-cuts and customizable settings.

BlackBerry smartphone and desktop software training for users is available through both self-directed online courses and instructor-led on-site courses. Instructor-led courses provide direct access to a BlackBerry expert who can answer specific questions and customize content according to the learners’ unique needs.

Find out more:

• Select and register for a course
• Contact us to learn more about instructor-led smartphone training
• Learn how administrators can benefit from BlackBerry® Enterprise Server Advanced Administrator Training

Course List

To suit your individual and organizational needs, BlackBerry® Training is presented in several formats:

Convenient, online Virtual Classroom Training provides a flexible option for shorter training sessions and geographically diverse employees. Please email blackberrytraining@rim.com to discuss your training needs and arrange a session.

Web-Based Training allows participants to learn at their own pace in an interactive environment through a combination of product information, interactive simulations, and quizzes. View the catalogue of fee-based online training.

Instructor-Led Training connects you directly with our enthusiastic trainers who are skilled at helping you understand, absorb and retain knowledge. On-site sessions can be customized to your business location by emailing blackberrytraining@rim.com or you can join one of our convenient open sessions at a location near you!

Self-Paced Virtual Training allows participants who cannot travel to an Open Session to learn at their own pace in an interactive environment. This training format offers over 15 hours of content, an online e-Tutor, and e-Labs that allow users to interact with BlackBerry® software. View the catalogue of fee-based online training.

Note: BlackBerry Training courses may be offered as On-site Sessions, but require a minimum of 10 participants for enrollment. Courses for individuals are marked with an asterisk in the Course List below. Please see our Open Session schedule for availability.

Course List	VCT	WBT	ILT	SPVT
BlackBerry Devices and BlackBerry Desktop Software
Using BlackBerry Device and Desktop Software Version 4.2 (PDF)
Supporting BlackBerry Devices and BlackBerry® Desktop Software (PDF)
Introducing the BlackBerry XXXX Smartphone (PDF)
What’s New with the BlackBerry XXXX Smartphone? (PDF)
Using BlackBerry® Device Software Version 4.2.2 (PDF)
Using BlackBerry Device Software Version 4.2.1 (PDF)
Using BlackBerry Desktop Software Version 4.2 Service Pack 2 (PDF)
Using BlackBerry Desktop Software Version 4.2 (PDF)
Introducing BlackBerry® Desktop Manager Version 4.3 (PDF)
BlackBerry Internet Service
BlackBerry® Internet Service Version 2.5 (PDF)
Administering and Supporting BlackBerry Internet Service Version 2.4 (PDF)
Introduction to the BlackBerry Provisioning System Version 4.4 (PDF)
BlackBerry Internet Service (PDF)
BlackBerry Enterprise Server
*Introduction to Administering and Supporting BlackBerry® Enterprise Server Software Version 4.1 Service Pack 2 – Part 1 (PDF)
*Introduction to Administering and Supporting BlackBerry Enterprise Server Software Version 4.1 Service Pack 2 – Part 2 (PDF)
Introduction to Administering and Supporting BlackBerry Enterprise Server Software Version 4.1 Service Pack 2 (PDF)
*Using the Advanced Features of BlackBerry Enterprise Server Software Version 4.1 Service Pack 2 (PDF)
Introducing BlackBerry Enterprise Server Software Version 4.1 Service Pack 5 (PDF)
BlackBerry Enterprise Server Software Version 4.1 Service Pack 4 (PDF)
BlackBerry Enterprise Server Software Version 4.1 Service Pack 2 (PDF)
BlackBerry Enterprise Security (PDF)
BlackBerry Application Development
Introduction to Developing Applications for the BlackBerry Device (PDF)
Introducing the BlackBerry® Java® Development Environment (PDF)
Java® Application Development I (PDF)
Java Application Development II (PDF)
Introduction to BlackBerry® MDS Studio (PDF)
BlackBerry Tips, Tricks, and Tools of the Trade
Working Smarter with Your BlackBerry Smartphone (PDF)
Selling BlackBerry Smartphones (PDF)
Minimizing Customer Returns (PDF)
Using SureType® (PDF)
Introduction to Supporting BlackBerry Devices (PDF)
Small/Medium Business Sales
Selling BlackBerry Solutions to Small and Medium-Sized Businesses Version 4.3 (PDF)
Selling BlackBerry Solutions to Small and Medium-Sized Businesses Version 4.2 (PDF)
Selling BlackBerry Solutions to Small and Medium-Sized Businesses (PDF)
Enterprise Sales
Selling BlackBerry® Enterprise Solution Version 4.1 (PDF)
BlackBerry Enterprise Solution Sales Training Version 4.1.2 (PDF)
Selling the BlackBerry Enterprise Solution to IT Departments (PDF)
Coming soon! Introduction to Selling the BlackBerry Enterprise Solution
Solution Designers
Planning and Designing the BlackBerry Enterprise Solution (PDF)
BlackBerry Professional Software
Introducing BlackBerry® Professional Software (PDF)
What is BlackBerry Professional Software? (PDF)
Installing BlackBerry Professional Software (PDF)

• Administrator Courses
• User Courses

*Course for an individual. Please see our Open Session schedule for availability.

For Administrators

Manage your BlackBerry® Enterprise Solution deployment more efficiently by improving your familiarity with the management interface, troubleshooting techniques, problem solving skills and tasks associated with day-to-day operation of the BlackBerry Enterprise Solution.

Instructor-led courses provide direct access to a BlackBerry® expert who can answer specific questions and customize content according to the learners’ unique needs.

Find out more about Open Sessions:

• View the full schedule of upcoming Open Course offerings
• Register now
• View the course list to download a syllabus

Note: Due to the high demand for these courses, some may already be full. Please wait to receive your registration confirmation before making any travel arrangements.

To learn more about on-site BlackBerry Enterprise Server Administration Training or to schedule a session, please contact blackberrytraining@rim.com.

Virtual BlackBerry® Training brings a BlackBerry Training expert right to your location, in the form of pre-recorded Centra sessions delivered over the Internet.

New courses are added regularly, so check back frequently for updates.

BlackBerry Enterprise Server Installation for Microsoft Exchange
Course Type: online
Duration: 90 minutes
Cost: $30 USD

Designed for: IT Administrators with little to no experience using or supporting BlackBerry Enterprise Server

This course demonstrates how to correctly and efficiently install BlackBerry Enterprise Server software in Microsoft® Exchange environments. All aspects of the installation process are included in this in-depth presentation.

Gain valuable insight and helpful tips from an articulate instructor who's completed hundreds of successful installations.

Find out more about Virtual BlackBerry Training:

• Sign up for Installing BlackBerry Enterprise Server software v4.1 Service Pack 2 for Microsoft Exchange
• Download the course syllabus for Installing BlackBerry Enterprise Server software v4.1 Service Pack 2 for Microsoft Exchange (PDF)
• Email traininghelp@rim.com if you would like to be notified when new courses become available

*Taxes extra where applicable.

For Users

Advanced Online Smartphone Training

Already familiar with the basic features of your BlackBerry® smartphone? This highly interactive, advanced online course offers great time-saving tips that will help you use your smartphone more efficiently. Purchase BlackBerry smartphone training and read the course details

Using BlackBerry Desktop Software

Get the most out of your BlackBerry smartphone—get started with BlackBerry® Desktop Software. In this introductory online course, you’ll learn about the installation process, as well as the software’s main components and functions. Find out how to:

• Load applications onto your smartphone directly from your desktop computer
• Back up BlackBerry data
• Synchronize your calendar, contacts and tasks with popular desktop organizer applications

Purchase the Using BlackBerry Desktop Software training and read the course details

Looking for an interactive BlackBerry training experience that’s tailored to your organization’s needs? Find out more about on-site BlackBerry smartphone and software training for users, or schedule a session by contacting blackberrytraining@rim.com.

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